Privacy policy

Last updated: August 15, 2025

Pretty Nest operates this store and website, including all related content, features, tools, products, and services (the "Services"), to provide you with a curated shopping experience. Pretty Nest is powered by Shopify, which helps us provide these Services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services, or otherwise communicate with us. In case of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

Information We Collect

Personal information refers to information that identifies or can reasonably be linked to you. This does not include anonymous or de-identified data. We may collect the following:

Contact details: Name, email, phone number, shipping and billing addresses.
Financial information: Payment details, transaction information.
Account information: Username, password, preferences.
Transaction and usage info: Items viewed, purchased, returned, or exchanged; interactions with our Services.
Communications: Customer support inquiries or other messages.
Device information: IP address, browser type, and other identifiers.

How We Collect Information

We may collect information:

Directly from you when you create an account, make purchases, or contact us.
Automatically through cookies, analytics, and similar technologies.
From our service providers or partners who help us provide the Services.

How We Use Your Information

We use personal information to:

Provide and improve Services: Process orders, manage accounts, enable returns/exchanges, and personalize your shopping experience.
Marketing: Send promotional emails, notifications, or display relevant ads.
Security: Detect fraud, protect accounts, and maintain secure Services.
Communicate with you: Respond to inquiries and provide customer support.
Legal compliance: Comply with laws or respond to legal requests.

Sharing Your Information

We may share your personal information:

With Shopify and other service providers for payment, shipping, analytics, or cloud storage.
With marketing partners to provide personalized ads.
When you authorize sharing, such as using social media integrations.
Within our corporate group or affiliates.
For legal reasons, or in the event of a business transaction like a merger.

Shopify may process your personal information in countries outside Nepal. You can learn more at Shopify Privacy.

Third-Party Links

Our Services may link to third-party websites. We are not responsible for their privacy practices or content.

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect personal information from minors. If a child has provided information, parents may contact us to request deletion.

Security & Retention

We take reasonable steps to protect your information but cannot guarantee complete security. We retain personal information only as long as necessary to provide Services, comply with laws, resolve disputes, or enforce policies.

Your Rights

Depending on your location, you may have rights including:

Access: Request what information we hold about you.
Correction: Fix inaccurate information.
Deletion: Request we delete your information.
Portability: Receive or transfer your personal data.
Opt-out of marketing emails at any time.

To exercise your rights, contact us at support@prettynest.shop.

International Transfers

Your information may be transferred or processed outside Nepal. Transfers comply with recognized legal safeguards.

Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this website with a revised “Last updated” date.

Contact Us

If you have questions or concerns about your personal information or this Privacy Policy, contact us at:

Email: support@prettynest.shop
Address: Darbar Marg, Kathmandu, 44600, Nepal